FAQ

How can I make a reservation ?

You can either :
- FILL out a shuttle request form on www.airportvan.com
- CALL us on +33 (0)1 85 08 06 03.
- FAX us your request on +33 (0)1 82 28 38 73.

How do I pay for my shuttle ?

All online bookings are paid in advance by credit card (Visa or MasterCard) on our secure website.
You just need to print off the confirmation email and give it to your driver when you arrive in Paris.

How much do children pay ?

All children occupying a seat will be requested to pay the full fare. Baby seats are not provided by the carrier.

Is your website secure ?

Yes, airportvan.com is a secure website. You can book and pay using our secure Online Reservation System.

How far in advance do I have to reserve ?

We recommend you book at least 24 hours in advance to ensure that we have enough time to process your request.
However, we will do our best to accommodate any last minute requests.

What if I need to cancel my reservation ?

For any cancellation made by the client, the following cancellation fees will apply :
- more than 2 days before the transfer, 5% of the overall price
- the day before transfer, 50% of the overall price
- the day of transfer : no refund.

How do I find you at the airport ?

On arrival, before collecting your bags, please call us for free from any France Telecom public phone on 0800 699 699.
An Airport Van agent will give you the meeting point with your driver.

Why do I need to call if Iíve already pre-booked ?

It is important that you call us so we know youíve arrived. It is also useful in case you get delayed at customs or at baggage claim, so we can make sure the driver doesnít leave without you. Remember to call before collecting your luggage; the driver can then make his way to meet you whilst you pick up your bags.

What are your opening hours ?

Our telephone reservation service is open every day of the year from 6.30 am to midnight. Our shuttle service operates between 3.30 am and midnight (approximate times). Please contact us if you need to travel outside these times.

What if the office is closed when I arrive ?

If the office is closed when you call, please follow the instructions in the recorded message or on your voucher to find your driver. Your driver will be waiting for you at the meeting point.

What if my flight is delayed ?

We will wait up to one hour after the scheduled arrival time of your flight. After this time we will try our best to provide your transfer.

What are your vehicles like ?

Our vehicles are silver, 8-seater mini-vans with the Parishuttle logo (Trade name) displayed discreetly on the sides. All our vans are air-conditioned and non-smoking.

How do I know what time you will pick me up to go to the airport ?

Your pick-up time will be indicated in your confirmation. We normally pick passengers up 3 hours before the scheduled flight time. However, it is important that you call us before your departure to confirm that there has been no change in your pick-up address or flight time.

Where are your pick up and drop off points ?

We operate a door-to-door service.
We will pick you up from the terminal you land in at the airport and take you to the door of your address in Paris.
On departure we will pick you up from your address and drop you off at the terminal from which your flight leaves.

What airports and Train stations do you serve ?

We serve Charles de Gaulle ( CDG ), Orly, Beauvais, Bourget airports as well as all Parisian Train stations.

Do you operate outside Paris ?

Yes, we can take you wherever you need to go! Please contact us for a quote if your destination has a zip code that doesn't start with 75 or 77.

How long does it take to get from Paris to the airport and vice-versa ?

The journey time depends on the traffic and your address in Paris. The standard journey time is approximately one hour but may well vary.

How much luggage can I have in the shuttle ?

You may take one regular-sized suitcase and one item of hand luggage free of charge.
For any extra or unusual luggage, we may ask you to pay a supplement. Please contact us for any further information.

What if I donít speak French ?

Don't worry! All our drivers and agents speak both French and English. Our agents also speak German, Spanish and Italian.

Do I need to tip the driver ?

It is entirely at your discretion whether you wish to tip the driver.

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